Telephone Calls

http://www.eslmania.com/students/business_english/Telephone.htm
http://www.eslflow.com/Telephoningandrequests.html
http://www.youtube.com/watch?v=ZUaFgvCiaVw
http://www.business-english.com/telephone/answering/menu.php
[[/file/view/Telephone+calls.pdf|Telephone calls.pdf]]


How can I help?Can I speak to …, please?Who’s calling, please?Please holdI’ll just put you throughCould I speak to……please?Who shall I say is calling?Just a secondI’ll see if he’s availableCan I speak to …, please?
I’m afraid he’s in a meetingCan I help?Can you call back later?Can I take a message?Could you tell him that…Can I take your number, please?
OK, I’ll make sure he gets the message
Can I speak to Brian Hibberd, please?I’m afraid he’s in a meeting
I’d like to arrange an appointmentI’ll just look in the diaryWhen’s convenient for you?Would next Wednesday be OK?He’s free in the afternoon after about threeI could make it after fourSo shall we say 4.15 next Wednesday?